How to Request for a Refund Reissue in ITR?

You can make a request for a refund reissue when your income tax refund was processed but didn't reach you. It can typically happen due to incorrect account details, an inactive bank account, or bank validation issues. The refund reissue process can be completed online easily once you have a pre-validated bank account and a correctly linked PAN on the e-filing portal. Upon successful submission, the refund reissue is generally processed within a few weeks, subject to CPC processing cycles and bank validation timelines. However, this timeline may vary based on CPC processing cycle or during peak seasons.

Moreover, you can stay updated about the refund reissue status by tracking the status on the income tax e-filing portal or through the NSDL portal. However, do you know what happens if your reissue request fails? Keep reading further to know how to submit a request for a refund reissue, what to do if the reissue request fails, the timeline, and much more.

When is a Refund Reissue Request Required?

When your income tax refund was processed, but it did not reach your account, that is when you need to raise a refund reissue request. This may happen due to various reasons; some common situations are as follows:

• You entered an incorrect bank account number or IFSC code in the ITR
• The bank returned the refund due to a technical reason
• The bank account was not pre-validated when the refund was processed
• The ECS transfer failed due to the name on your bank account not matching your PAN records.
• The bank account linked to your PAN on the e-filing portal is either closed or inactive

The Income Tax Department may mark the refund status as 'Refund Failed' in all these situations. Hence, rectifying the bank account details and submitting a fresh reissue request is the only way to get the refund money.

How to Request for a Refund Reissue?

Ensure that your bank account is pre-validated, as the refund will be issued to a pre-validated bank account only. In case the refund fails, you can raise a reissue request on the e-filing portal entirely online by following the steps below:

• Step 1: Log in to the Income Tax e-Filing Portal

Visit the official income tax portal and log in to your account using your PAN and password. 

• Step 2: Pre-Validate Your Bank Account

Before you submit the reissue request, make sure that the bank account you choose to recieve the refund is pre-validated. If not, the request for a refund reissue will not be processed. Here is how you can pre-validate your bank account:

• Go to the 'My Profile' section in the Income Tax e-filing portal.
• Click on 'My Bank Accounts' to check your added accounts
• If your desired bank account is not listed, click on 'Add Bank Account' and enter the information accurately.
• In case your desired account is already listed but shows failed or pending validation, remove it. Then, re-add the account by adding the correct details.
• Fill in your account number, IFSC code, and account holder name. Make sure that the name matches your PAN records. 
• After that, click on 'Validate'. The system will verify the details, and the validation time may vary depending on the bank and system processing.
• Once verified, you will see a green validated tick mark next to your account details. 

After your account is validated, you can proceed to submit the reissue request.

• Step 3: Proceed with Refund Reissuance and Select the Relevant Year

On the dashboard, go to the 'Services' in the top menu. Choose the 'Refund reissue' option. Now, the portal will display a list of assessment years. You need to choose the relevant year for which you wish to request a refund reissue. 

• Step 4: Choose the Bank Account and Submit

Select the pre-validated bank account and review the details carefully before confirming. Then, click on 'Proceed to verification. 

You will need to verify the reissue request using one of the following methods:

• Aadhaar OTP
• Net Banking
• Digital Signature Certificate (DSC)

The Aadhaar OTP is the simplest option for most individuals. Your reissue request will be submitted upon successful verification. You will see a success message on screen along with a transaction ID. Ensure to keep a note of the transaction ID for future reference.

NRIs Requesting a Tax Refund Reissue

For NRIs, ensure that your NRO account is active and pre-validated. In case you returned to India recently and changed your residential status, check:

• Whether your existing NRO account is still the right account to use, or
• A regular savings account is more relevant for your current status. 

Also, ensure that your registered mobile number on the portal is active to receive OTPs. Once your request for a refund reissue is submitted, you can check the refund reissue status online. 

How to Check the ITR Refund Reissue Status?

After submitting the reissue request, you can monitor the refund reissue status directly on the income tax portal. You can use either of the two methods below to check the ITR refund reissue status:

Method 1: Through the Income Tax e-Filing Portal

• Log in to the income tax portal
• Go to Services → Refund reissue
• You can check the status of your submitted request
• It will typically show as submitted, under processing, or completed

Method 2: Through the NSDL Portal

To get a more specific update on whether the ECS (Electronic Clearing Service) transfer has been initiated:

• Visit the NSDL (Protean) website
• Enter your PAN and the relevant assessment year
• The portal will reflect the bank processing status, and it can also confirm whether the refund amount has been dispatched to your bank. 

What is the Timeline for Receiving the Refund After Reissuance?

Once you submit the reissuance request successfully, the refund reissue is generally processed within a few weeks, though actual timelines may vary depending on CPC processing cycles and bank processing. However, this timeline is subject to CPC processing cycles. Moreover, during peak seasons like August - October, the processing time may take slightly longer.

In case the status doesn't change even after 30 working days, you can raise a grievance on the e-filing portal. Here are the steps for the same:

• Go to the 'e-Nivaran' or the 'Grievance' section
• Choose ITD as the category for grievance
• Enter the assessment year, original refund amount, and the reissue request date
• Submit a brief description of the issue

Additionally, you can also call the CPC helpline at 1800-103-4455 to get an update about the status. Ensure you keep your  ITR  and PAN Acknowledgment Number ready before calling.

What If the Refund Reissue Request Also Fails?

If your second refund attempt fails, it usually happens due to persistent bank account validation issues. So, you can visit the portal again, recheck your pre-validated account details, and submit another reissue request. This must be done when the account is correctly validated.

Since there is no limit on the number of reissue requests you can raise, you can submit the request again. However, each request requires you to pre-validate the bank account properly and enable ECS at the time of submission.

The Bottom Line

In short, you can submit the refund reissue request in ITR easily if your bank account is pre-validated and linked correctly to your PAN. Most of the reissue requests are processed within 15-30 working days. However, it may vary sometimes based on the CPC processing cycles.

Moreover, for NRIs, the most common mistake for refund failure is providing inactive Indian bank account details or an outdated mobile number on the portal. It is important to consider and avoid these mistakes well before the ITR filing season to recieve the refund without any issue.

Additionally, if you are seeking Assistance with NRI tax obligations, ITR filing, or refund claims, Savetaxs is the name to trust. We have a team of expert professionals who can assist you at every stage, including ITR filing and if your ITR refund is delayed. Our team of experts can make tax compliance easier and more manageable for you.

Connect with us right away as we are working 24*7 across all time zones.