PAN Card

PAN Card Customer Care and Helpline Numbers (NSDL, UTIITSL)

autohr img By Navneet Jain | Last Updated : 07 Jan, 2026

PAN Card Customer Care Number
Table of Contents

An individual can contact any of the PAN card customer care numbers for any queries or complaints regarding their PAN card. You can contact two government service providers, which are Protean e-Gov Technologies Limited (NSDL) or the UTIITSL, to get solutions for any PAN card issues. This blog will cover the PAN card customer care and PAN card toll-free numbers/customer care numbers for the NSDL and UTIITSL.

Key Takeaways
  • TIN was launched by the Income Tax Department with the motive to manage direct taxes, which is managed by the Protean eGov Technologies Limited (NSDL).
  • There are various PAN card customer care numbers and services across various major cities.
  • PAN card customer care number NSDL is 08069708080 (available round-the-clock) and 020 27218080 (available from Monday to Sunday from 7:00 AM to 11:00 AM).
  • Aaykar Sampark Kendra helpline number is 1800 180 1961 (NSDL customer care number for foreign non-individual applicants).
  • UTIITSL PAN card helpline number is 033 40802999, +91 33 40802999 (Available on all days from 9:00 AM to 8:00 PM).
  • You can also resolve your PAN-related queries by visiting any nearest PAN card centre.
  • You can find PAN centres near you by visiting the Protean NSDL website and using the 'Facilitation Centre' and selecting the 'PAN Centre' option.

What is the PAN Card Helpline Number?

Here are the PAN card customer care numbers to contact NSDL Protean and UTIITSL:

PAN Card Issuing Authority Customer Care Number
NSDL Protean (020) 27218080, 08069708080 
UTI Infrastructure Technology Services Limited (UTIITSL)

Customer Care Number: 033 40802999, +91 33 40802999

Toll-free Number: 1800 266 1230 

NSDL Customer Care Number

To handle direct taxes, the Income Tax Department has launched the Tax Information Network (TIN). On behalf of the IT department, the National Securities Depository Limited (NSDL) manages TIN. It is a platform through which you can apply for a PAN, check its status, and apply for a PAN reprint. Here are the TIN-NSDL PAN card customer care numbers (now called Protean eGov Technologies Limited) to use when you have any PAN-related queries:

  • 08069708080 (Available 24*7)
  • 020 27218080 (Available from Monday to Sunday from 7:00 AM to 11:00 PM)

If you can't reach out to them using these numbers, you can try these alternative methods:

  • Official website: protean-tinpan.com
  • Email address: tininfo@proteantech.in
  • WhatsApp number: 8096078080
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TIN Customer Care Support for PAN 

  • Fax: 020 2721 8081
  • Smartflo IVR Number: 08069708080
  • Address: 4th floor, Sapphire Chambers, Baner Road, Baner, Pune - 411045
  • Head office address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra - 40013

NSDL PAN Card Customer Care Number By Cities 

Here is a list of TIN (PAN/TDS) branch offices along with their details:

City Address Telephone and FAX
Kolkata, West Bengal 5th Floor, The Millennium, Flat No. 5W 235/2A, Acharya Jagdish Chandra Base Road, Kolkata- 700 020

Phone Number:

  • (033) 22814661
  • (033) 22901396

Fax: (033) 22891945
Chennai, Tamil Nadu 6A, 6th Floor Kence Towers, #1 Ramkrishna Street, North Usman Road, T. Nagar, Chennai - 600 017

Phone Number:

  • (044) 28143917
  • (044) 28143918

Fax: (044) 28144593
New Delhi, Delhi  409/410, Ashoka Estate Building, 4th floor, Barakhamba Road, Connaught Place, New Delhi 110 001. 

Phone Number: 

  • (011) 23705418
  • (011) 23353817

Fax: (011) 23553756
Ahemdabad, Gujarat Unit No. 407, 4th floor, 3rd Eye One Commercial Complex Co-op. Soc.Ltd, C.G. Road Near Panchvati Circle, Ahmedabad, Gujarat- 380006

Phone Number:

  • (079) 26461376

Fax: (079) 26461375

Aaykar Sampark Kendra

The NSDL customer care number for foreign non-individual applicants is:

  • Email address: ask@incometaxindia.gov.in
  • Helpline Number for Aaykar Sampark Kendra: 1800 180 1961

UTIITSL PAN Card Helpline Number

UTI Infrastructure Technology and Services Limited (UTIITSL) is a Central Government company that offers various financial services on behalf of the Income Tax Department. It includes PAN services, medical bill processing (CGHS, ECHS, etc.), mutual fund distribution, etc. 

You can use the UTIITSL portal to check your PAN application status, apply for a PAN, or do PAN verification. Additionally, you can get solutions for any PAN card query from the UTIITSL by contacting them through:

  • Official Website: https://www.pan.utiitsl.com/
  • Email ID: utiitsl.gsd@utiitsl.com
  • Helpline Number for UTIITSL PAN card: 033 40802999, +91 33 40802999 (Available every day from 9:00 AM to 8:00 PM)
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Helpline Numbers of UTIITSL PAN By Cities 

The table below lists the contact details of UTIITSL PAN branch offices across the main cities:

City Address Telephone No
Ahemdabad, Gujarat G-3, Chitra-Ami Apartment, Opp, Old RBI, Near Times of India Bldg, Ashram Road, Ahmedabad - 380009

Phone Number: (079) 26588390

Fax: (022) 6793109

Email address: isw.ahemdabad@utiitsl.com
Chennai, Tamil Nadu D-1, First Floor, Thiru-Vi-Ka Industrial Estate, Guindy, Chennai- 600032

Phone Number: 

  • 044-22500186
  • 044-22500187

Email Address:

  • isw.chennai@utiitsl.com
Kolkata, West Bengal 29 NS Road, Ground Floor, Opp. Gilander House and Standard Chartered Bank, Kolkata - 700001

Phone Number: 

  • (033) 22435217
  • (033) 22435258
  • (033) 2242475

Email Address:

  • isw.kolkata@utiitsl.com
  • kolkata@utiitsl.com
New Delhi, Delhi
  • Jeevan Jyoti Building, Plot No. 5, Local Shopping Centre 1, Sector-4, Dwarka, New Delhi - 110002

Phone Number:

  • 9873057779
  • 011-23211285
  • 011-23211387

Fax: 011 23741280

Email Address: 

  • isw.newdelhi@utiitsl.com
  • newdelhi@utiitsl,com
Mumbai, Maharashtra
  • Unit No.2, Block-B, Gulmohar Cross Road No. 9, JVPD Scheme, JVPD, Mumbai- 400049
  • Plot No. 3, Sector 11, Post Bag No. 22, CBD Belapur, Navi Mumbai - 400614
  • Santoshi Niwas, Behind Punjab National Bank, Shivaji Path Thane (West)- 400601

Phone Number:

  • (022) 26200368
  • (022) 67931141
  • (022) 67931010
  • (022) 25400905

Fax: (022) 67931099

Email Address:

  • isw.jvpd@utiitsl.com
  • mumbai@utiitsl.com
  • isw.thane@utiitsl.com
  • isw.belapur@utiitsl.com

Visiting PAN Card Centres

Apart from contacting customer care, you also have the option to visit your nearest PAN card centre to get solutions for PAN-related issues. Follow the steps below to find the PAN card centre that is nearest to you:

  • Go to the official website of Protean NSDL
  • Click on the 'Facilitation Center' option
  • Choose 'PAN Center' and select either by 'PIN Code' or 'By State/City'.
  • Enter your PIN code and captcha code if you choose the 'PIN Code' option. Next, click on 'Search.'
  • Select your state, city, and PIN code, and enter the captcha code if you choose the 'By State/City' option, then click 'Search'. 
  • The screen will reflect the PAN centre name, contact person, address, and email ID. 

Final Thoughts

By reading this blog, you might have gotten an idea of the various customer service numbers using which you can connect with the PAN card customer care representative. Today, there are several PAN card customer care numbers and customer care services that an individual can opt for. However, you must choose a suitable customer service channel based on the queries or issues that you have.

Additionally, if you need any more help with PAN card services, connect with Savetaxs. Get expert-backed assistance with a fresh NRI PAN application, a reprint of PAN, an update and correction in PAN, or any other PAN services remotely. Our team of experts will ensure to save you from any stress caused during the PAN card process. Connect with us today and let us handle the tedious tasks for you, while you focus on what's more important.

Note: This guide is for information purposes only. The views expressed in this guide are personal and do not constitute the views of Savetaxs. Savetaxs or the author will not be responsible for any direct or indirect loss incurred by the reader for taking any decision based on the information or the contents. It is advisable to consult either a CA, CS, CPA or a professional tax expert from the Savetaxs team, as they are familiar with the current regulations and help you make accurate decisions and maintain accuracy throughout the whole process.

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Navneet Jain (Tax Expert)

Mr Navneet brings in more than 12 years of experience as a US Tax and ITIN Expert. Additionally, he has expertise in accounting, finance, taxation, financial analysis, budgeting, and risk management.

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Frequently Asked Questions

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You can check if your PAN card is active or deactivated via the Income Tax Department's e-filing website. Visit the website and click on the Verify PAN Status option and provide the required details. If your PAN is active, the screen will reflect a message stating your PAN is active. If your PAN is deactivated or invalid, the screen will reflect a message saying Your PAN is inactive or does not exist in our records.

For submitting complaints related to PAN application, you can send your queries to the following email IDs:

  • For UTIITSL: customer.care@utiitsl.com
  • For Aaykar Sampark Kendra: ask@incometaxindia.gov.in

You can contact the PAN card customer care by using their customer care number / PAN card helpline number of the NSDL Protean at 020 27218080 / 08069708080 or the UTIITSL at 033 40802999 / +91 33 40802999.

Yes, you can check the status of your PAN card via SMS. To do the same, you need to send an SMS with the text NSDLPAN followed by your 15-digit acknowledgment number to 57575 in the following format: NSDLPAN <15-DIGIT acknowledgment number>.

If you haven't received your PAN card, you must address this issue to the NSDL by visiting the official website of NSDL Protean. After visiting the site, find the Customer Care section and click on Complaints/Queries and register your complaint.

To file a complaint for PAN-related services, visit the Protean NSDL website. Navigate to the Customer Care option and choose Complaints/Queries. Select the query, complaint, or suggestion option, fill in the necessary details, and click on the Yes option in the consent statement. At last, enter the captcha code and click on the Submit button to finish the process.